COVID-19

COVID UPDATE - IMPORTANT - PLEASE READ


From Monday 12th April we will be re-opening the store to the public via an appointment only basis. We will be allowing the public to bring in machines for repair, to book a slot for demonstrations on new machines and picking up any mail orders.


For anyone visiting the store masks MUST be worn unless you can show you are exempt.


We shall not be allowing more than one person in the reception area at any given time; if you arrive while someone else is in reception please kindly wait by the door and keep 2 metres apart from those also waiting. We kindly ask you to adhere to these restrictions for everyone’s safety.


For service/repairs to sewing/embroidery machines, you must call before bringing your machine in for repair. We shall work alongside you to allocate a set date and time for you to bring it in to minimise any safety risks. Once you arrive, we will ask you to adhere to the social distancing measures in place of queuing and waiting for your turn to enter the building. After we have repaired/serviced your machine, we shall allocate yet again another date and time for you to pick up your machine.


Customers wishing to look at a machine for demonstration must also be booked in advance over the phone before arriving. We shall once again allocate a date and time slot for you to come and spend time with one of our demonstrators. Demonstrations will be limited to 30 minutes. We ask you adhere to the social distancing rules on arrival once again. There will be safety precautions we shall explain to you once you are here in terms of how we demonstrate to you.


For customers wishing to purchase spare parts and accessories you can come to the store and let us know what you are after, after such information is given, we will kindly ask you to wait in the reception area and we shall bring the items to you, unless for machine demonstration none shall be allowed to enter the showroom of the shop.
In terms of payment, we would prefer contactless payments up to a certain amount, otherwise card payment is then preferred. We shall still accept cash but only if card/contactless is unavailable.


Our opening times to the public will be 10am – 3pm, although we will still be operating phone lines, Facebook Messenger, website live chat and emails between 9.30am – 4.45pm.


Our priority is and always will be our customer’s wellbeing and satisfaction. We take pride in being renowned for our excellent customer service and hospitality in store.


Our aim will be to keep everyone safe and still deliver our exceptional service to everyone. If you have any specific requirements when visiting, please outline these to our team before arrival.

We wish you all the best of health in these difficult times. We are always here and happy to help.

Take care and see you soon.

All the team at Woodseats