COVID-19

COVID UPDATE - IMPORTANT - PLEASE READ


From Monday 19th July the government have decided it is now a personal choice to wear a mask in public places, as a company we have decided that to keep our customers and staff safe you MUST continue wearing a mask instore (unless medically exempt) and maintain social distancing. We have disposable masks instore if you do not have one, we will continue providing hand sanitiser in reception and ask you to please use this when entering/leaving the store.


We still ask where possible that you call the store to arrange an appointment whether it be for a demonstration or to drop off a repair. We will continue doing this to ensure we don't have too many customers in store at one time as we are not a superstore and do not want to become overcrowded.

If you do not have an appointment and the store is already crowded you may be asked to wait outside until other customers leave. Click and collect will still also be an option whether this is paid for online or over the phone.


We kindly ask you to adhere to these restrictions for everyone’s safety.


For customers wishing to purchase spare parts and accessories you can come to the store and let us know what you are after, after such information is given, we will kindly ask you to wait in the reception area if the shop is full and we shall bring the items to you.


In terms of payment, we would prefer contactless payments up to a certain amount, otherwise card payment is then preferred. We shall still accept cash but only if card/contactless is unavailable.


Our opening times to the public will be 10am – 3pm, although we will still be operating phone lines, Facebook Messenger, website live chat and emails between 10am – 4pm


Our priority is and always will be our customer’s wellbeing and satisfaction. We take pride in being renowned for our excellent customer service and hospitality in store.


Our aim will be to keep everyone safe and still deliver our exceptional service to everyone. If you have any specific requirements when visiting, please outline these to our team before arrival.

We wish you all the best of health in these difficult times. We are always here and happy to help.

Take care and see you soon.

All the team at Woodseats