COVID-19

COVID UPDATE – 24TH OCTOBER 2020


Due to being in one of the higher tier areas we have decided to carry on and re-introduce measures to be put in place to protect ourselves and to protect our customers.

We will remain open; however we will be working on an APPOINTMENT ONLY system.

If you want to bring a machine in for repair/service, you must ring up prior to bringing it in to book in; due to us being busy and working on a backlog, there will be a wait before machines are able to be brought into us. We will be continuing to offer demonstrations on machines, these must be booked in prior to arrival also.


Our Opening times to the public shall be 10am-3pm, although we will still be operating phone lines, Facebook Messenger, website live chat and emails between 9:30am – 4:45pm. If you arrive without an appointment you will be asked to wait in the reception area so we can bring any items to yourself.


There will be no more than two customers in the store at any one time, this is to ensure the correct procedures can be kept in place and distance can be put between customers and our staff. MASKS are mandatory and if you do not have a mask on you will be asked to wear one we provide to you, failure to do this gives us the right to refuse entry (unless for medical reasons), for the safety of ourselves and other customers. We will also be checking customers tempratures before they can enter the store.

We are accepting contactless payments up to £45, if that is not available then card payment is then preferred. Otherwise we are accepting cash payments if those are then not available.


We also ask if anyone in your household or yourself shows signs of covid please DO NOT come to the store, we can always re-arrange appointments but do not want to risk any of our staff getting ill as we would have to close the whole store.


Thank you, and please keep safe.








**COVID-19 STORE INFORMATION**
Covid 19 Update – June 2020
PLEASE READ THE FOLLOWING FOR UPDATES/SHOP OPENING HOURS
From Monday 15th June we will be re-opening the store to the public on via an appointment only basis. We will be allowing the public to bring in machines for repair, to book a slot for demonstrations on new machines and picking up any mail orders.
We shall not be allowing more than one person in the reception area at any given time; we have created checkpoints to queue from outside the shop’s front entrance 2 metres apart for those waiting. We ask you to adhere to these restrictions for everyone’s safety.
For service/repairs to sewing/embroidery machines, you must call before bringing your machine in for repair. We shall work alongside you to allocate a set date and time for you to bring it in to minimise any safety risks. Once you arrive, we will ask you to adhere to the social distancing measures in place of queuing and waiting for your turn to enter the building. After we have repaired/serviced your machine, we shall allocate yet again another date and time for you to pick up your machine.
Customers wishing to look at a machine for demonstration must also be booked in advance over the phone before arriving. We shall once again allocate a date and time slot for you to come and spend time with one of our demonstrators. We ask you adhere to the social distancing rules on arrival once again. There will be safety precautions we shall explain to you once you are here in terms of how we demonstrate to you.
For customers wishing to purchase spare parts and accessories you can come to the store and let us know what you are after, after such information is given, we will kindly ask you to wait in the reception area and we shall bring the items to you, unless for machine demonstration none shall be allowed to enter the showroom of the shop.
In terms of payment, we would prefer contactless payments up to a certain amount, otherwise card payment is then preferred. We shall still accept cash but only if card/contactless is unavailable.
Our opening times to the public will be 10am – 3pm, although we will still be operating phone lines, Facebook Messenger, website live chat and emails between 9.30am – 4.45pm.
Our priority is and always will be our customer’s wellbeing and satisfaction. We take pride in being renowned for our excellent customer service and hospitality in store. Our priority will be to keep everyone safe and still deliver our exceptional service to everyone. If you have any specific requirements when visiting, please outline these to our team before arrival.
We wish you all the best of health in these difficult times.
Take care and see you soon,
All the team at Woodseats
Previous updates...
We will continue to keep our facebook page and website up to date as the situation changes.
Protecting our staff and you as our customers is what will always come first to us.
If you are interested in getting a new machine we can do a virtual demonstration for you so you can still see the machines we have to offer (for this service either call us or send us a message and we will get an appointment set up for you)
We will still be operating the phone lines, emails and any mail-orders through the website/phone/etc. While ever any of our suppliers are still continuing to despatch machines we will continue to operate as normal. Any items you wish to purchase from the store can be ordered online/phone/email/facebook etc.
All the team at A61 Woodseats Sewing Machines Ltd xx
UPDATED FRIDAY 27TH MARCH 2020
Please note we are accepting mail-orders while couriers are still running however if ordered after 2pm they will be sent the NEXT WORKING DAY. We are in-store in shifts but mostly working from home so the phone lines will be open as normal from 9.30am - 5pm BUT any orders made either by phone or online if they are placed AFTER 2pm will be processed the NEXT WORKING DAY. We will only be working in shifts at the store between 9.30am - 2pm
UPDATED TUESDAY 24TH MARCH 2020
Following the new regulations set by the Primeminister last night we will be completely closing down the shop and working from home. 
Until we are able to return back to the shop we will not be able to complete any servicing or repairs to machines. We apologise for this inconveince. We will however still be operating via our phone system, emails, facebook and website so if you are having problems with your machine we will try to assist you as best as we can. We can still take payments over the phone however some products we will struggle to send via post and these will be sent at a later date. 
Sewing and Embroidery machines can still be sent as usual from our suppliers as couriers are currently still running. If couriers eventually close down then this is something we won't be able to do. We will continue to be on the phones and other means of communication while this lasts to help and support you our customers.
We wish all our customers the best and that you all stay safe at this unforuntate time. 
A61 Woodseats Sewing Machines xx
UPDATED MONDAY 23RD MARCH 2020
It is with a heavy heart we have decided to close our store showroom until it is safe for us to re-open to the public.
We will continue to operate our warranty service/collections as usual and step in to fulfil the Brother warranty if your dealers cannot help due to closures, there will be no charge for shipping etc as per Brothers warranty.
We will still continue to do all services and repairs in-store and if anyone wants to bring in a machine we can still take them in however safety precautions will be set in place.
ALL REPAIRS AND SERVICES MUST BE BOOKED IN WITH US OVER THE PHONE OR MESSAGES BEFORE BEING BROUGHT TO THE STORE.
We value all of our customers new and old in this unfortunate time and will do our best to support you all and give any help or advice for as long as we possibly can.
Wishing you all our best, please all stay safe and self isolate as much as you can.
Thank you all for continuing to support us,