Testimonials

I've been on the search for a new machine for a while but trying to find the right one for me has been very confusing! I spoke to Matt today and he could not have been more knowledgeable and helpful. Will be purchasing from this store in the near future. Fantastic service
Sarah Drummond on 24-Apr-2021

Thank you very much for the excellent service of transporting, repairing and servicing of my Innovis Embroidery machine. It was delivered this morning and I have tried it already. It did take a trip to Nottingham as a blip with dpd sent it to the wrong depot. We have been told that we live in the back of beyond (you don’t pass through Norwich, you have to come to Norwich). Many Thanks Barbara Gilmore
barbara gillmore on 17-Apr-2021

Hi Tim It was nice to meet you in person this morning. What a lovely gentleman you are, it’s rare that anyone affords you any time these days. You certainly went that little bit extra to help me. When I have telephoned the shop I’m always spoken to with respect and in the most cheerful manner, that counts for a lot these days. Other businesses could learn from your family how a business should be run. My Granddaughter is thrilled that her machine is up and running again. My very best wishes to you and your family. Dave
Dave Dyson on 09-Mar-2021

Very rarely these days do you find a company with outstanding customer services. From the first online message chat to the moment my machine arrived the service was impeccable. I had a couple of post delivery questions which were answered very quickly too. An amazing company who definitely deserve all the great reviews they receive. My specific thanks go to Tim and Chloe for making my purchase the best. Thank you.
Frances Piggott on 23-Jan-2021

I ordered 2 needle threaders yesterday & the chap was very polite & helpful also they came this morning 10.a.m , the delivery company DPD are always on time when they say. so thank you very much for such prompt service.
Sheila Dowse on 13-Jan-2021

Hi Chloe Just a quick email to say thanks so much for getting my machine fixed and back to me so quickly. I have had a great time sewing this weekend as a result. It has been my saviour during lockdown. Stay well. Best wishes Jane Flanagan
Jane Flanagan  on 07-Jun-2020

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